Refund Policy

Overview

This Refund Policy explains how refund requests are handled for ListingTune subscriptions, credits, and billing issues. ListingTune is a listing optimization workspace for Etsy sellers. The service provides listing analysis and generated suggestions; it does not guarantee Etsy ranking, traffic, conversion, revenue, or sales.

Subscriptions and Credits

One successful listing optimization normally consumes 1 credit. Failed generations should not consume credits. If a credit is incorrectly consumed because of a technical issue on our side, our first remedy is usually to restore the affected credit. A cash refund may be approved when restoring credits or service access is not appropriate.

Subscription credits, saved history access, export access, and plan benefits depend on the plan shown on the pricing page or in your account area. Subscription credits may reset each billing period and may not roll over unless explicitly stated.

You may cancel a subscription through the available account or billing management flow. Cancellation stops future renewals, but it does not automatically refund the current billing period unless required by law or approved under this policy.

Eligible Refunds

Refunds may be approved in the following situations:

• Duplicate charges, incorrect charges, or clear billing errors
• Unauthorized charges, subject to verification
• A paid subscription or purchased credit pack was not made available because of a payment or provisioning error
• Credits were consumed by a confirmed technical failure on our side and we cannot reasonably restore the credits
• A mandatory refund right applies under the law of your jurisdiction

For one-time credit packs, unused credits may be reviewed for a refund if you contact us promptly before the credits are used. Subscription credits included as part of a billing period are generally not treated as separate cash-refundable items.

What Is Usually Not Refundable

The following are generally not eligible for refunds unless required by law:

• Used credits and successful optimization runs that delivered generated output
• Dissatisfaction with generated style, wording, or recommendations after the service has been delivered
• Etsy ranking, impressions, clicks, conversion, revenue, or sales not improving after you use suggestions
• User input errors, incomplete listing data, or failure to review AI output before publishing
• Issues caused by Etsy, payment processors, banks, internet connectivity, browser extensions, or other third-party systems outside our control
• Expired credits, promotional credits, referral credits, admin-granted credits, trials, discounts, or coupons
• Taxes, currency conversion charges, bank fees, or processor fees that third parties do not return to us

How to Request a Refund

To request a refund, email us with enough information to locate and review the charge:

• Your account email address
• Transaction ID, order ID, invoice ID, or payment reference
• Date of purchase or charge
• The plan, credit pack, or feature involved
• A clear reason for the refund request
• Relevant screenshots, error messages, or support context

Review and Processing

We aim to acknowledge refund requests within 2 business days and complete most reviews within 5-10 business days after receiving the necessary information. Complex billing, fraud, bank, or processor issues may take longer.

Approved refunds are usually returned to the original payment method through the payment processor used for the purchase. Processor and bank timelines control when the refund appears on your statement; card refunds commonly take several business days after approval and may take longer depending on the bank or card network.

If a refund is approved, related credits, subscription access, plan benefits, or account credits may be revoked or adjusted to match the refunded order.

Dispute Resolution

If you disagree with a refund decision, you may reply with additional evidence and ask us to review the case again. Please contact us before initiating a chargeback so we can investigate the issue and try to resolve it.

Chargebacks, suspected payment fraud, or abuse of refunds or credits may result in account suspension, credit removal, or cancellation of access while the issue is investigated.

Your Legal Rights

Nothing in this policy limits any non-waivable refund, cancellation, or consumer rights that apply under the law of your jurisdiction.

Changes to This Policy

We may update this Refund Policy from time to time to reflect product, payment, legal, or operational changes. The updated version becomes effective when posted, unless a later effective date is stated.

Contact Us

If you have any questions about this Refund Policy or need to request a refund, please contact us through:

• Email: support@listingtune.com

Please include enough detail for us to identify the account, charge, and issue involved.